George Brown College Library
Site Search

Ask a Librarian...

Email Us Chat with us Call Us Visit Us TTY Us

HomeFind MaterialsStudy ToolsServicesContact UsHelp
Main Navigation > Help > FAQ
Change text size: S M L
      • Articles & Databases
        • by Title A - Z
        • by Subject
        • by Centre/School
        • by Type
      • Books
      • Course Reserves
      • Dictionaries & Encyclopedias
      • E-Books & E-Audiobooks
      • Journals A - Z
      • Online Videos & DVDs
      • Recommend to Order
      • Research Guides
      • APA / MLA Guides
      • Assignment Tips
      • Avoiding Plagiarism
      • LC Call Numbers
      • LLC Handouts
      • Library Catalogue Search Tips
      • Research Guides
      • Research Process
      • Tutorials
      • Accessible Library Services
      • Ask a Librarian
      • Booking Study Rooms
      • Captioned Media & E-Text
      • Copyright
      • For Alumni
      • For Faculty
      • Learning Commons - Facilities & Services
      • Library Cards
      • Policies & Guidelines
      • Loans, Renewals, Fines
      • News
      • Off-Campus Access
      • Request Items from other Libraries
      • Student Employment
      • Ask a Librarian
      • Feedback
      • Hours
      • Live Help
      • Locations & Maps
      • Staff Directory
      • TTY
      • ACRL Multilingual Glossary
      • Ask a Librarian
      • FAQ
      • How to
      • Library Terminology
      • Site Map

  • FAQ: Frequently Asked Questions

    • Does GBC have student email accounts? 
    • What is my Barcode and PIN if I’m using library databases from home? 
    • Who can show me how to proofread and edit my assignments, and how to check my citations? 
    • Where can I go for assistance with English Writing, Math, and conversational skills? 
    • I don’t have my student card. Can I still print or photocopy and pay for it with cash?  
    • Where is the nearest Washroom? 
    • I need to set up my WIFI connection. How do I do it?  
    • Can I print from my laptop? How? 
    • I have to fill out my OSAP form. Can I get help at the Library?  
    • I have to do a pre-admission assessment course. Where do I do it?  
    • I have to study for an English/Math assessment course. Do you have any materials or sample tests? 
    • Do the Library computers have the software I use in class? 
    • Can I download software onto a computer?  
    • I don’t have my student card; can I still sign out a book?  
    • I am a GBC Instructor and want to take a video out to show in a class. How do I do this?  
    • May I take a reserve book out of the library to use in a class test if I have it back on time?  
    • What is my password for logging into the library computers? 
    • How do I add/drop courses, check my time table, and book a locker? 
    • How do I get my STU VIEW password? 
    • I am GBC staff, what is my STU VIEW password?  
    • I’m having WebCT problems, who can help me?  
    • Does the LLC have pronunciation software?

      If you have a question that has not been addressed here, please let us know.

     

     


     

      

    Does GBC have student email accounts? 

    Yes! 

    All official communications with students are made using your George Brown College e-mail address.

    Please use and check your GBC e-mail regularly.
      

    If you have questions on accessing your GBC email account, please consult details here. 

     

     

     


     

      

    What is my Barcode and PIN if I’m using library databases from home? 

    If you are a Full Time Student, enter your student # (example: 100123456). When prompted for your PIN, enter the last four digits of your telephone number.

    **If you have any problems logging in, please send us an email at llc@georgebrown.ca or call us at 416-415-5000 (Casa Loma: ext. 4634, St. James: ext. 2173), or come visit the Library Circulation Desk in person.   

     If you are not a Full Time Student, the process may be different. For more information please see the Library Cards section of the website. 

     


     

      

    Who can show me how to proofread and edit my assignments, and how to check my citations? 

    GBC’s Tutoring and Learning Centre offers free and accessible tutoring for all GBC students. They will help you learn how to address questions you have about your assignments and citations. Please contact the TLC for more information on their services and to find out how to book an appointment with them.

     

     


     

      

    Where can I go for assistance with English Writing, Math, and conversational skills? 

    TLC Tutors will help you review and practice material learned in class, assist you with your work on writing assignments, help you work through math problems, or act as your conversation partner. Please contact the TLC for more information on their services and to find out how to book an appointment with them.

     

     


      

       

    I don’t have my student card. Can I still print or photocopy and pay for it with cash?  

    Yes! Our photocopying machines accept coins and you can pay cash for printing at the Library Help Desk. When paying cash at the Help Desk you will be asked for your student ID number, this is because GBC students receive slightly cheaper rates.

     

     

    Return to the top of this page.

     


     


      
    Where is the nearest Washroom? Washroom Symbol 

    For washrooms closest to the Library Learning Commons, please see the maps below. 


    Casa Loma Library Learning Commons:

    CL Washroom Map  

     

    St. James Library Learning Commons Upper Level: 

    SJ Washroom Map   



    St. James Library Learning Commons Lower Level:

    SJ Washroom Map Lower Level 

     

    Always feel free to ask for direction at the Library Help Desk.

    Maps for the entire campus can be found at the following links.
    Casa Loma Campus Map: http://www.georgebrown.ca/campuslocations/C-D-E.pdf
    St. James Campus Map: http://www.georgebrown.ca/campuslocations/SJA.pdf  

    Return to the top of this page.


     


     


     I need to set up my WIFI connection. How do I do it?
     

    Specific instructions for setting up your WIFI connection can be found here.   

    Please be aware that you will need to have your student ID number and your STU VIEW password in order to log on to the wireless service. Also, please be aware that the process for setting up the wireless is dependent on your operating system, so please click on the appropriate link: XP, Vista, Windows, Mac.

     

     



      

    Can I print from my laptop? How? 

    Yes, you can print from your laptop. 

    Step 1:  Download the wireless printing application  

    Step 2: Enter your student number and STU VIEW password

    If you have any problems help is available at the Library Help Desk.

     



      

    I have to fill out my OSAP form. Can I get help at the Library?  

    Feel free to use our computers for online submissions of your OSAP. Library staff are not trained to assist you in this area, but advice is available at GBC’s Financial Aid Centre. For further information please contact the Financial Assistance Office at (416) 415-5000 x 2476



     



      

    I have to do a pre-admission assessment course. Where do I do it?  

    You need to book your test through the Assessment Centre.  For further information please call (416) 415-5000 ext. 2402.

     

    Return to the top of this page.


     


     

     

      

    I have to study for an English/Math assessment course. Do you have any materials or sample tests? 

    No, the library does not have these types of resources. However, the Assessment Centre does provide test examples, sample questions, helpful websites and additional resources on their website.

     

     


     

      

    Do the Library computers have the software I use in class? 

    Each campus has software specific to the classes taught at each campus location. The staff at the Library Help Desk can tell you which computer stations have the software you are looking for. Please email llc@georgebrown.ca for details.

    See our list of software at  Casa Loma  and  St. James.

     

     

     

     


     

       

    Can I download software onto a computer? 

    No, only a Library administrator can download software to the Open Access Computers.

    For more information please consult the GBC Student Acceptable Use of Technology Policy.

     

     



       

    I don’t have my student card; can I still sign out a book?  

    No, your student ID is required to take out items.

    For more information please see the Library Cards section of the website.

    Please check George Brown’s website for more details regarding your George Brown College Photo-ID Card.

     

    Return to the top of this page.


     




      

    I am a GBC Instructor and want to take a video out to show in a class. How do I do this?  

    You can book your videos online from the library catalogue. See here for instructions. You can also email llc@georgebrown.ca or ask in person at the reference desk for assistance or phone us:
     

    • Casa Loma          ext. 4634, Press 2
    • St. James             ext. 2173, Press 2        

     

     


     

     

      

    May I take a reserve book out of the library to use in a class test if I have it back on time?  

    No, library reserves are for use in the library only.

     

     


     

      

    What is my password for logging into the library computers? 

    Your user ID is your student number and your password is your STU VIEW password.

     

     


     

      

    How do I add/drop courses, check my time table, and book a locker? 

    These services are available through your STU VIEW account.

     Return to the top of this page.

     

     


     

      

    How do I get my STU VIEW password? 

    Your password will be sent to you in a letter after you have been accepted to George Brown College.  If you have forgotten your password or if you never received a password in the mail, please call the Contact Centre at 416-415-5000 ext. 2000, visit a Student Service Centre, or ask staff at the Library Help Desk for assistance. Please consult the Logging In Instructions if you need help or would like to change your password.

     

     


     

      

    I am GBC staff, what is my STU VIEW password?  

    Please call the Contact Centre at ext. 2000.

     

     


     

      

    I’m having WebCT problems, who can help me?  

    Contact Technical Support by filling out the Student Help Form and submitting it online. Please make sure to include a detailed description of the problem as well as your contact information.

     

     


     

      

    Does the LLC have pronunciation software?
     
    Yes, we do! The LLC has the following CD-ROM based products, designed to help English language learners improve their listening, comprehension, to correct their pronunciation, and to reduce their accents: Focus on Grammar, Pronunciation Power, and Ellis Pronunciation.
     
    These programs are available in both campus LLC Teaching and Learning Centres, a quiet study room at Casa Loma and 2 Adaptive Technology Rooms at St James.
    To access these programs, students will need to book use of the room at the Library Circulation Desk- students are able to use the software in one hour time blocks.  Desk top microphones will be provided. Students must provide their own headphones. 

     

     Return to the top of this page.

     

George Brown College Website | LLC Mission | LLC Policies | Contact Us | Privacy | Legal | Feedback | Sitemap


© Copyright 2010 George Brown College

For optimal use of this website please enable Javascript on your browser.
Best viewed in: Firefox, IE 8.0, Safari, or Chrome.

Firefox Browser Icon Internet Explorer Browser Icon Safari Browser Icon Chrome Browser Icon